Virtual Urgent Care

A virtual urgent care visit means you can see a medical provider quickly without scheduling an appointment. If you’re an established patient, then your visit notes will go directly to your doctor.

Experience the convenience of coordinated care with a St. Luke's provider. You will benefit from having your medical records in one place, and we handle your prescriptions, referrals, labs, and X-ray orders, when applicable. You will avoid the hassle of fragmented care and trust St. Luke's for a seamless health care experience.

If you’re a new patient, then you can access your results by simply creating a MyChart account.

Virtual visits have been shown to be highly effective and for non-urgent conditions, just as good as in-person care when used appropriately. Our providers are specially trained in virtual visits and may ask you to take your pulse or temperature to assist in your diagnosis.

Our virtual urgent care option can treat patients 3 years and older. Below is a list of commonly treated conditions:

• Respiratory infections
• Bug bites
• Common cold
• Cough
• Diarrhea
• Fever
• Flu
• Sinus infection
• Sore throat
• Earache
• Headache
• Pinkeye
• Bronchitis
• Bladder or Urinary tract infection
• Stomach problems
• Skin rashes
• Poison ivy
• Vomiting
• Minor sprains and strains
• Minor burns, cuts and scrapes
• Back or joint pain
• Sunburn
• Rashes

Virtual urgent care is a safe and effective way to get immediate medical treatment for the above list and more.

Like in-person visits, virtual visit lengths may vary. Typically, visits are between 10-15 minutes depending on your condition and any questions that you may have.

Starting your appointment is easy!

On a mobile device

1. Access the St. Luke’s mobile app.
2. Click or tap “start a video visit” on the homepage.
3. Select the patient (you, your child, etc.)
4. Complete eCheck-in and explain the reason for your visit.
5. Provide your credit card information.
6. Click or tap “Join”.

On a computer

1. Login to your St. Luke’s MyChart account.
2. Click on “Your Menu”.
3. Find the “Begin Virtual Visit” button.
4. Complete eCheck-in and verify your information.
5. Click to “Join”.

Once you’re checked in, your provider will join you shortly.

• Visit wait times are typically less than 10 minutes
• During high volume times, like during cold and flu seasons, wait times may be longer
• You can choose the “text me” option to receive a text when we are ready; we will send a text link when we’re ready

Note: If you have chest pain, difficulty breathing, dizziness, a severe headache or a serious injury, then please call 911 or go to the nearest emergency department.

• Aetna
• Amerihealth Caritas
• Anthem
• Capital
• Cigna
• Geisinger Health Plan
• Highmark
• Highmark WholeCare MCO
• Horizon BCBS of New Jersey
• Horizon NJ Health
• Humana Military
• Medicare
• PA Medicaid
• United HealthCare
• UPMC Health Plan
• Tricare

*Virtual Urgent Care is available to everyone regardless of insurance. The self-pay cost for a visit is $49. Individual co-pay amounts apply, co-pay may vary depending on insurance and plan.

A MyChart account is required so we can make sure we have the most up-to-date information about your health. If you don’t already have a MyChart account, you can create one today and start your visit within minutes. For additional information about MyChart, click here.

Yes! If your provider orders you a prescription, they will electronically send it to your preferred pharmacy.

*If your visit is after normal business hours, please be sure to check that your preferred pharmacy is open, or you may need to wait until the next day. If you need to change the pharmacy after your visit has completed – please call 484-658-2366 or send us a MyChart Message.

Protecting your privacy is important to us. Virtual visits are conducted over a secure health care platform; this ensures privacy and confidentiality, just as if you were seen in-person.

Documentation of your virtual urgent care visit can be found in your electronic medical chart with all of your other patient medical records, just as if you were seen in-person. You can view this documentation in your MyChart account by accessing the appointment section and selecting the “past” tab. Each visit will have your provider’s notes and a visit summary.

*Please allow for 24 hours for your visit notes to become available in your medical record.

Technology issues may occur, but our team is specially trained to help you through the process. You can click the link to join again, or your provider will call you to help you reconnect. Either way, our team will make sure we finish your appointment either by video or phone.

Virtual doctor visits should not be used during an emergency. If you are experiencing any life-threatening conditions, then call 911 or go to the nearest emergency room.

Due to health care laws and licensing requirements, providers are not able to complete virtual visits to anyone located outside of the United States. At the time of the visit, patients must be located in a state where that provider holds a medical license. For your convenience, our on demand providers are all licensed in both Pennsylvania and New Jersey. If you are located in the other 48 states, please visit a local urgent care or emergency department for care.

St. Luke's has many safeguards to protect your personal information. For this reason, St. Luke's does not allow MyChart access to any of our patients located outside of the United States.

If you need your medical records and are located outside of the US, please visit our website or contact:

St. Luke’s Medical Records
Phone: 484-526-4719 (Monday through Friday: 8 am - 4:30 pm)
Fax: 833-932-1185
Email: releaseofinformation@sluhn.org

St. Luke’s will work with your health plan to bill your insurance after the visit is completed. By participating in this service, you are agreeing to be financially responsible for the services provided.

If your insurance changes, please call our physician billing office to give us the most up-to-date information. If our Virtual Care Team deems your condition not appropriate for a virtual appointment, we may recommend you be seen in-person at one of our Care Now Walk-in Centers, or emergency departments. In this case, you will not be billed for your virtual appointment.