“My visit with Nancy Gilliam was very positive. She really listened to my concerns I had about the fact that I have a very hard time with any type of medication and I needed it documented on my chart for all future visits. Any negative scores I gave in this survey were not against Nancy, but the lack of understanding I got by other people in the office when I called several times about the bad side affects I was having with the beta blocker they put me on. Nancy was the first person I saw and spoke in this office to that truly listened to me when I explained how bad the medication made me feel.”
8/17/2024
“The nurse who performed my EKG and the nurse practitioner Nancy Gilliam were very professional and answered all my questions.”
8/11/2024
“Grateful for the excellent care I received!”
6/28/2024
“Provider was very compassionate, knowledgeable and patient. Explained everything in a way that all was easily understood. Great provider!”
6/22/2024
“Very positive appts with healthcare providers and staff.”
2/12/2024
“Every one is very nice and respectful no bad experiences.”
12/23/2023
The Patient Satisfaction Rating is an average of all responses to the care provider related questions from our
nationally recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
Responses are measured on a scale of 1 to 5 with 5 being the best score.
The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do
not necessarily reflect the views of St. Luke’s University Health Network.
“My visit with Nancy Gilliam was very positive. She really listened to my concerns I had about the fact that I have a very hard time with any type of medication and I needed it documented on my chart for all future visits. Any negative scores I gave in this survey were not against Nancy, but the lack of understanding I got by other people in the office when I called several times about the bad side affects I was having with the beta blocker they put me on. Nancy was the first person I saw and spoke in this office to that truly listened to me when I explained how bad the medication made me feel.”
8/17/2024